VPT's Frequently Asked Questions

Q. I've never used my credit card on the Internet before. How does it work? Is it safe?

A. Vermont Public Television uses the best security and encryption technology available for your protection. The personal and financial information your computer send us, and that we send back to your computer, must be encrypted while in transit. Encrypted files are scrambled and can only be reassembled by someone who has the correct encryption key. This means that when you send your personal and financial information to Membership, it is encrypted so that no one but us can decipher it. Your credit card number is never stored unencrypted on our server, and it is only decrypted at the time of its use.

Q. How long does it take to receive my membership thank you gift?

A. On average, you will receive your thank you gift six to eight weeks after your pledge payment is processed. If it has been longer than this, please contact us at memberservices@vpt.org or call us at 802-654-3665.

Q. I just sent you my renewal check. Why did I receive another renewal letter?

A. To save money for the quality programming you expect from Vermont Public Television, we print and send out renewal notices in bulk. This means that it takes several weeks for a renewal letter to get to you. As a result, your renewal gift and letter probably crossed in the mail.

Q. I still have three months left on my membership. Why are you sending me a renewal notice now?

A. Because it's so important that we keep our members, we start sending out renewal notices in advance of your membership's expiration. If you renew early, you'll still get a full year's membership: your membership will be extended for a full 12 months from your current expiration date.

Q. I forgot the expiration date of my membership! How do I find it?

A. Your membership's expiration date can be found in two places: on your MemberCard and on your program guide, above your name and address.

Q. What does my VPT Membership include?

A. When you join VPT as a member you will receive various benefits depending on your level of support. Click on the individual levels for the associated benefits.

• Basic
  
• Family
  
• Sustainer
  
• Jack Barry
  
• Leadership

Q. How do I get in touch with Vermont Public Television?

A. If you have a different question, or want to contact us for any reason, you can e-mail us at memberservices@vpt.org, call us at 802-654-3665, or write to us at:

Member Services
Vermont Public Television
204 Ethan Allen Avenue
Colchester, Vermont 05446

OR

Member Services
Public Television Association of Quebec
P.O. Box 11110, Station Centre Ville
Montreal, Quebec H3C 5E3

Q. I live in Canada and would like to support VPT. Will I receive an Official Tax Receipt for my gift?

A. Yes. Gifts in support of VPT from Canadian donors are made to Public Television Association of Quebec. Official Tax receipts from PTAQ will be issued in January and will include all donations made during the previous calendar year. Canadian donors can donate via this website with a credit card or by simply mailing a check. Please send check donations payable to Public Television Association of Quebec to the above address.