Bob's guest this week understands that the art of real estate development is about more than just location, location, location (though he does have tales to tell about its importance as well). For Richard Hylands of Kevric Corporation, success in the commercial real estate discipline is seeing undiscovered potential in certain spaces, and then providing exemplary service. Hylands explains that though he prefers to build from scratch, there is definite merit in being able to spot value where others don't. He exhibits a creative talent for helping to transform his holdings in order to attract different clients, but it is thanks to delivering excellent services, and by ensuring that his properties are impeccably managed that he is able to maintain his great batting average. If need be, he will even take a staid merchandise mart and turn it into something "funky", that younger execs will go for.